How To Make BuyersVote.com Easier To Use (With Pictures)

In: How To| Updates By: Brian Armstrong

24 Jun 2009
This entry is part 3 of 5 in the series BuyersVote.com

It’s been a cool week. I’ve been reading this awesome book, the 22 Immutable Laws Of Marketing. It’s short, simple, and profound. Highly recommended.

I also met up for drinks with another American entrepreneur living in Buenos Aires (found me through the blog). Turns out he started http://www.virtualdatingassistants.com/ Check it out and let him know what you think :)

I’ve continued to improve UniversityTutor.com. It is now ready for an international audience. Tutors can list prices in any currency and subjects in their local jargon. People can search anywhere in the world now, and I’ve imported a database of 80,000 cities around the world so it will continue to generate search engine optimized pages in various cities.

Marketing has already started internationally. I’ll be targeting other English speaking countries first, specifically the UK, Australia, Canada, and India. Did you know India has the second largest English speaking population of any country in the world (after the U.S.)? I didn’t.

I think I can get 10,000 or 20,000 tutors signed up by the end of the year.

Ideas On Improving BuyersVote.com

I’ve also taken a bit of time to refine my thoughts on BuyersVote.com – and gotten some great ideas from other people over the last week which have helped, so thanks for that. If you’re reading this I’d like to get your input as well.

I like the basic concept of user generated online reviews in ANY category, but it needs some work.

Specifically, the mental barrier to creating a new page is too high. There are too many fields to fill out for one thing. As a first time visitor to the site, I think I’d like the concept, but probably wouldn’t take the plunge to actually create a new page.

This is part of the brilliance in the simplicity of Twitter. There is a very low mental barrier to posting because you KNOW it can’t be more than 140 characters. If it was an open ended text field (like a blog post) people would subconsciously avoid it.

Another thing I’ve been looking at it the relationship between “pages” and “categories”.

The site right now is designed around the idea of adding a page, then you give it some categories later.

But whenever I’ve found myself wanting to use the site (like “man I wish there was a list of the best XYZ out there”), I’ve always thought about it in terms of a category, not a page.

So I got around to doing some sketches on paper (this is the best method of website design for me at least). Let’s put on our user interface design caps for a moment.

buyersvote1.jpg

What do you think?

As you can see I’ve tried to make it based around adding a category instead of a page. You can add as many pages as you want under the category. The list of pages (or items) grows with some javascript similar to Google’s multiple choice forms if you’ve ever seen that, so you could add as many as you want there. You (or other people) could also add more after the category was created of course.

The “prove you’re human” is a captcha to prevent spam.

The home page could then be changed…maybe something like this with a search field, some currently popular categories (I like the idea of a homepage with changing content so people could start participating right away without actually creating anything), and most importantly a form to add a new category right on the home page?

buyersvote2.jpg

Is this a better direction to take?

Some further simplifications could be made on an actual category page as well. Maybe instead of letting people do 1-10 reviews and averaging them, I should just use a simple “vote up” “vote down” number that tracks the total number of votes.

buyersvote3.jpg

This is a slightly less fair method of voting because it suffers from a time bias – older items which have been around a long time could have accumulated large numbers of votes, where a new page with a higher % of up votes could actually be ranked lower. But I can think of some ways around this, like showing only votes for the past year or month as an option, so it may be worth it for the simplicity.

Actual reviews on the item page could be limited to 140 characters like Twitter as well, the lower the mental barrier further.

One downside to this approach is that each category would keep separate lists of items, so a page could not belong to multiple categories.

Right now, iPhone could be under the cell phone category, a smart phone category, and a web enabled phones category. Reviews and votes from ALL categories would be averaged 1-10 for a single iPhone page.

But if I switched to this, there would be no good way to keep them together. There could be half a dozen “iPhone” pages on the site in different categories, each with their own ratings and reviews. (In programmer speak, categories and pages would be a “one to many” relationship instead of a “many to many” relationship.) This bothers me a bit…but maybe it would be worth it for the simplicity?

I’m really not sure. These are all just ideas. I’ve been looking at some other similar sites too for ideas: see http://www.makefive.com/ and Google Moderator powered sites like this (click “view questions”).

I need to find something that is a powerful voting engine, but drop dead simple to use and remove every single mental barrier possible. Eliminating the need to create a new account since you can use one your already have, for example, was a big step toward that.

Please let me know what you think in the comments.

And until next time, keep breaking free!
Brian Armstrong

9 Responses

    Avatar

    Tori

    June 24th, 2009 at 11:17 pm

    Hi Brian,

    Some quick thoughts on your 1st image…

    1)So, the user picks from pre-defined categories, yes? How long do you anticipate that list being?

    2)I add multiple items to review at once? If so, then I’m not sure I think that matches typical behavior…I’m probably only thinking about one thing I want to review at a time, no?

    3)As for the captcha prior to creation, I’d consider delaying it, until after the review has been written and ready to post. The more the user has invested, the more likely they are to plow through the tiresome bits. :)

      Avatar

      Brian Armstrong

      June 25th, 2009 at 1:13 am

      Hi Tori, thanks for the comment. There are no predefined categories. It’s open ended so you could pick anything you want. Good idea allowing people to only add one item and delaying the captcha.

      Avatar

      Brian Armstrong

      June 25th, 2009 at 1:16 am

      I realized it’s probably unclear from my drawing, but the category field is a text field, not pull down, sorry bout that :)

        Avatar

        College Town Menus (CTM)

        July 15th, 2009 at 2:46 pm

        I like how you physically draw out everything before coding and software design. I have a hard time doing just that, I think its easier for me to do the software design (PPT or Photoshop) because I can easily rearrange everything and not waste so much paper with errors. Regardless, it’s neat seeing how you can envision an idea/design and actually make it look and work exactly how you envisioned.

    Avatar

    Gordie Rogers

    June 25th, 2009 at 10:45 am

    Hi Brian,

    What a coincidence. I just finished reading “The 22 Immutable Laws of Marketing” two days ago. Awesome book, though I think they may be due for a new edition as a few of the examples are out of date. e.g. Donald Trump is back on top and richer than ever now and it makes it sound like “New Coke” is still around. However, a great book on marketing worth reading still.

    I’m looking forward to you revamping Buyers Vote. How will the geographical difference issue be dealt with? Will the geographical location just be a category determined by people putting it in as a tag or what?

    Keep up the good work. Your posts are a good combination of practical and inspiring.

    Gordie.

      Avatar

      Brian Armstrong

      June 26th, 2009 at 3:10 am

      Hey Gordie, cool I assume you got he recommendation from Tim Ferriss as well? Its a great book.

      I haven’t decided entirely on the geo location yet either. It could all be done with tags, or people could use the optional location field I added. It probably shouldn’t be asked for up front though. Thanks!

    Avatar

    Chuck Cohn

    June 25th, 2009 at 3:42 pm

    Brian,

    I’ve given this some thought and believe you need categories. The web is littered with companies that have lots of content but poor organization and thus make poor resources. The above post mostly references the *posting* of content. The value of the site is as a resource. So while you want to make it easy for people to post, it needs to be easy for people to find the topic that they’re looking for.

    The fundamental issue I have with the site right now (and any new user generated site) is the lack of content. If there were 100 categories already on the site, I would be more likely to post – as you pointed out, there is a psychological block to a user creating a new category.

    As a way to ramp of the usefulness of the website and gain some traction that will encourage other users to participate, I believe you need to sit down (or have a virtual Indian Assistant sit down) and post 200 categories and 1-2 posts per category. As an individual user, it is hard to motivate yourself to post when there is so little other content – even though I know you’re behind the company, Brian, and I have faith in your vision, it seems as if it may not go anywhere due to the sheer lack of content. Users who don’t know you probably feel this way to a much greater extent. I think that taking a couple of days and posting a ton of reviews yourself will help the site catch on.

    Regards,

    Chuck Cohn

      Avatar

      Brian Armstrong

      June 26th, 2009 at 3:17 am

      Hey Chuck, yep great idea. I agree…i think part of the reason I find myself wanting to redesign it is that its not easy for my to sit down and add a ton of categories any time I stumble across something I want to add. Once I get it right I’d love to add a ton of content.

      I guess that’s a good thing in itself, since I´m a regular user of the site I understand the target market :)

      Once I get the interface where I’m happy with it, I’ll add a bunch of stuff.

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Breaking Free is a blog for people who'd like to quit their 9-to-5, start their own business, and achieve financial freedom. It's written by web-entrepreneur Brian Armstrong. You can read more here »

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